Completing the claim form
It is always important to notify your Insurer of a claim as soon as possible after an accident has occurred. Please therefore complete this form and send it to us without delay. We will then forward all relevant information and documentation to your Insurer.

Contact our Claims department or your Account Executive on the following numbers if you require any assistance with completing this form.

Contact Numbers
Claims Department
Andrea Compton - 0116 2999020
Sue Hitchcock - 0116 2999016

Partners/Account Executives
Peter Turner - 0116 2999005
Perry Turner - 0116 2999002
Lee Turner - 0116 2999013
Kevin Lewis - 0116 2999003
Peter Shaw - 0116 2999009
Paul Chesters - 0116 2999023
Jeff Cook - 0116 2999004
Ketan Popat - 0116 2999064
James Fogg - 0116 2999015

Admission of Liability
It is important that your Insurers negotiate the settlement of this claim. Any agreement made with the Third Party or admission of liability on your part may be in breach of policy terms and conditions and may affect settlement of the claim.

Third Party Correspondence
All correspondence received from other parties relating to the incident should NOT be answered but sent to us immediately.

Should I make a claim?
All incidents should be advised to the Company whether or not it is your intention to make a claim against your policy.

Complaints Procedure
We will endeavour to deal with all aspects of your insurance requirements in a professional manner. Should you not be satisfied with any aspect of our service, you should refer the matter initially to your account executive. If you remain unsatisfied, you may request that a review of your case be conducted by the partners of Turner & Co. Your complaint will be acknowledged in writing within five days and the investigation completed within fourteen days of your request and a written reply submitted to you. If you are a retail customer as defined by the Financial Services Authority and are still not satisfied you can take your complaint to the Financial Ombudsman Service. Details are available on request.