Completing the claim form
It is always important to notify your Insurer of a claim as soon as possible after an accident has occurred. Please therefore complete this form and send it to us without delay. We will then forward all relevant information and documentation to your Insurer.

Contact our Claims department or your Account Executive on the following numbers if you require any assistance with completing this form.

Contact Numbers
Claims Department
Andrea Compton - 0116 2999020
Sue Hitchcock - 0116 2999016

Partners/Account Executives
Peter Turner - 0116 2999005
Perry Turner - 0116 2999002
Lee Turner - 0116 2999013
Kevin Lewis - 0116 2999003
Peter Shaw - 0116 2999009
Paul Chesters - 0116 2999023
Jeff Cook - 0116 2999004
Ketan Popat - 0116 2999064
James Fogg - 0116 2999015

Late Notification
Please note that if your Insurance Company does not receive notification of your claim within a reasonable period of time, they may decide not to deal with your claim, or any claims made against you.

Should I make a claim?
All incidents should be advised to the Company whether or not it is your intention to make a claim against your policy.

Supporting Evidence
The claim will need to be supported by estimates for repair or replacement. If you believe the claim is going to large or complicated, please fax the form to us immediately on 0116 2999001 as your Insurers may wish to appoint Loss Adjusters.

Complaints Procedure
We will endeavour to deal with all aspects of your insurance requirements in a professional manner. Should you not be satisfied with any aspect of our service, you should refer the matter initially to your account executive. If you remain unsatisfied, you may request that a review of your case be conducted by the partners of Turner & Co. Your complaint will be acknowledged in writing within five days and the investigation completed within fourteen days of your request and a written reply submitted to you. If you are a retail customer as defined by the Financial Services Authority and are still not satisfied you can take your complaint to the Financial Ombudsman Service. Details are available on request.