Completing the claim form
It is always important to notify your Insurer of a claim as soon as possible after an accident has occurred. Please therefore complete this form and send it to us without delay. We will then forward all relevant information and documentation to your Insurer.
Contact our Claims department or your Account Executive on the following numbers if you require any assistance with completing this form.
Stolen Vehicle?
If the vehicle is found and has been damaged we would ask you to contact us to arrange inspection and repair of the vehicle.
Alternatively if the vehicle is not found, the original Vehicle Registration Document, all sets of car keys, the current MOT certificate, if applicable, and the original purchase receipt if available will need to be forwarded to this office.
Damaged Vehicle?
If your own vehicle has been damaged, we recommend the use of your own Insurers Approved Repairer Scheme.
If you prefer to use a non-approved repairer, please submit an estimate for the repairer. The Insurers will arrange for an inspection of the vehicle after the estimate has been received.
In either case you will be responsible for the policy excess and the VAT if you are VAT registered.
Getting your vehicle repaired
You may put in hand any temporary repairs necessary to make your vehicle driveable. We will need to receive the invoices for this work but do not delay submitting the attached report form.
Contact Numbers
Claims Department
Andrea Compton - 0116 2999020
Sue Hitchcock - 0116 2999016
Partners/Account Executives
Peter Turner - 0116 2999005
Perry Turner - 0116 2999002
Lee Turner - 0116 2999013
Kevin Lewis - 0116 2999003
Peter Shaw - 0116 2999009
Paul Chesters - 0116 2999023
Jeff Cook - 0116 2999004
Ketan Popat - 0116 2999064
James Fogg - 0116 2999015
Legal Expenses Cover
If you have purchased Legal Expenses cover at the inception of the policy, and the accident is not your fault, the Legal Expenses Insurance will come into effect. We will forward a copy of your claim form to Angel Assistance, who will contact you to try to recover your uninsured losses from the Third Party, eg. policy excess, loss of earnings etc.
Angel Assistance may also be able to provide a temporary vehicle free of charge whilst your vehicle is repaired in circumstances where the Third Party is clearly at fault and their insurer has been identified.
Should I make a claim?
All incidents should be advised to the Company whether or not it is your intention to make a claim against your policy.
Approved Repairers
The majority of Insurers have a network of Approved Repairers which we strongly advise you to use. The main advantage is that you do not need to go to the trouble of obtaining estimates for repair from other garages, therefore saving time.
Other benefits provided may include the following, although they do vary from insurer to insurer:
If you have chosen to use a recommended repairer, you do not need to obtain estimates for the cost of the repair, however repair will not commence until the claim form is received by your Insurers. They will then instruct the garage to contact you accordingly.
The CUE & MIFA
Insurer and their agents share information with each other to prevent fraudulent claims and to assess whether to offer insurance including the terms via the Claims and Underwriting Exchange register, operated by the Insurance Database Services Ltd and via the Motor Insurance Anti-Fraud and Theft Register operated by the Association of British Insurers. List of participants are available on request. The information you supply on this form, together with the information you have supplied on the proposal form and other information relating to the claim, will be provided to participants.
Complaints Procedure
We will endeavour to deal with all aspects of your insurance requirements in a professional manner. Should you not be satisfied with any aspect of our service, you should refer the matter initially to your account executive. If you remain unsatisfied, you may request that a review of your case be conducted by the partners of Turner & Co. Your complaint will be acknowledged in writing within five days and the investigation completed within fourteen days of your request and a written reply submitted to you. If you are a retail customer as defined by the Financial Services Authority and are still not satisfied you can take your complaint to the Financial Ombudsman Service. Details are available on request.
It is always important to notify your Insurer of a claim as soon as possible after an accident has occurred. Please therefore complete this form and send it to us without delay. We will then forward all relevant information and documentation to your Insurer.
Contact our Claims department or your Account Executive on the following numbers if you require any assistance with completing this form.
Stolen Vehicle?
If the vehicle is found and has been damaged we would ask you to contact us to arrange inspection and repair of the vehicle.
Alternatively if the vehicle is not found, the original Vehicle Registration Document, all sets of car keys, the current MOT certificate, if applicable, and the original purchase receipt if available will need to be forwarded to this office.
Damaged Vehicle?
If your own vehicle has been damaged, we recommend the use of your own Insurers Approved Repairer Scheme.
If you prefer to use a non-approved repairer, please submit an estimate for the repairer. The Insurers will arrange for an inspection of the vehicle after the estimate has been received.
In either case you will be responsible for the policy excess and the VAT if you are VAT registered.
Getting your vehicle repaired
You may put in hand any temporary repairs necessary to make your vehicle driveable. We will need to receive the invoices for this work but do not delay submitting the attached report form.
Contact Numbers
Claims Department
Andrea Compton - 0116 2999020
Sue Hitchcock - 0116 2999016
Partners/Account Executives
Peter Turner - 0116 2999005
Perry Turner - 0116 2999002
Lee Turner - 0116 2999013
Kevin Lewis - 0116 2999003
Peter Shaw - 0116 2999009
Paul Chesters - 0116 2999023
Jeff Cook - 0116 2999004
Ketan Popat - 0116 2999064
James Fogg - 0116 2999015
Legal Expenses Cover
If you have purchased Legal Expenses cover at the inception of the policy, and the accident is not your fault, the Legal Expenses Insurance will come into effect. We will forward a copy of your claim form to Angel Assistance, who will contact you to try to recover your uninsured losses from the Third Party, eg. policy excess, loss of earnings etc.
Angel Assistance may also be able to provide a temporary vehicle free of charge whilst your vehicle is repaired in circumstances where the Third Party is clearly at fault and their insurer has been identified.
Should I make a claim?
All incidents should be advised to the Company whether or not it is your intention to make a claim against your policy.
Approved Repairers
The majority of Insurers have a network of Approved Repairers which we strongly advise you to use. The main advantage is that you do not need to go to the trouble of obtaining estimates for repair from other garages, therefore saving time.
Other benefits provided may include the following, although they do vary from insurer to insurer:
- Free Courtesy Car whilst your car is repaired, if the repairer has a vehicle available (not applicable to vans)
- Free Recovery or Collection of you car where the vehicle is not drivable
- Priority Service and Speedy Repairs
- Guarantee on the work carried out
- Commitment to quality service through inspection of the garage by your Insurer.
If you have chosen to use a recommended repairer, you do not need to obtain estimates for the cost of the repair, however repair will not commence until the claim form is received by your Insurers. They will then instruct the garage to contact you accordingly.
The CUE & MIFA
Insurer and their agents share information with each other to prevent fraudulent claims and to assess whether to offer insurance including the terms via the Claims and Underwriting Exchange register, operated by the Insurance Database Services Ltd and via the Motor Insurance Anti-Fraud and Theft Register operated by the Association of British Insurers. List of participants are available on request. The information you supply on this form, together with the information you have supplied on the proposal form and other information relating to the claim, will be provided to participants.
Complaints Procedure
We will endeavour to deal with all aspects of your insurance requirements in a professional manner. Should you not be satisfied with any aspect of our service, you should refer the matter initially to your account executive. If you remain unsatisfied, you may request that a review of your case be conducted by the partners of Turner & Co. Your complaint will be acknowledged in writing within five days and the investigation completed within fourteen days of your request and a written reply submitted to you. If you are a retail customer as defined by the Financial Services Authority and are still not satisfied you can take your complaint to the Financial Ombudsman Service. Details are available on request.